Refund & Cancellation Policy

Last Updated: July 13, 2026

At Flex Card, we aim to provide reliable digital business card creation, hosting, QR code generation, and profile management services. This Refund & Cancellation Policy explains when an order or service can be cancelled and when a refund may be issued.

Cancellation Policy

Customers may request cancellation of an order by contacting Flex Card as soon as possible after placing the order.

Cancellation requests must be submitted before the order has been started or the digital business card has been created.

Once work has started, the digital business card has been created, the profile has been configured, or hosting/services have been activated, the order may no longer be eligible for cancellation.

Flex Card reserves the right to determine whether an order is eligible for cancellation based on the stage of service completion.

Refund Policy

Payments for Flex Card services are generally non-refundable once the requested service has been started or delivered.

A refund may be considered in the following circumstances:

• The customer is charged more than once for the same order.

• Flex Card is unable to provide the purchased service due to reasons within Flex Card’s control.

• A payment is successfully received but the order cannot be fulfilled.

• A refund is otherwise approved by Flex Card on a case-by-case basis.

No refund will generally be provided for:

• Change of mind after the service has been started.

• Incorrect information provided by the customer.

• Failure to provide the required business information or content.

• Services that have already been created, configured, or delivered.

• Requests to change or redesign a completed digital business card beyond the agreed service.

• Temporary website, hosting, or technical downtime.

• Customer’s failure to use the service after purchase.

Duplicate or Incorrect Payments

If you accidentally make a duplicate payment for the same service, please contact us with your payment details and order information.

After verification, the duplicate payment may be refunded to the original payment method.

Refund Processing

If a refund is approved, it will normally be processed using the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

Service Issues

If you experience a technical issue with your Flex Card service, please contact us before requesting a refund. We will make reasonable efforts to investigate and resolve the issue.

If the issue cannot be resolved and Flex Card is unable to provide the purchased service, a refund may be considered at our discretion.

Changes to Orders

Once an order has been submitted, customers may request changes to their business information or content. Depending on the stage of completion, additional charges may apply for major changes, redesigns, or additional work.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us using the information below and provide:

• Your full name

• Order or transaction details

• Email address or phone number used for the order

• Reason for the cancellation or refund request

• Any relevant payment or order information

All requests will be reviewed and processed according to this policy.

Policy Changes

Flex Card reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be published on this page with an updated “Last Updated” date.

Contact Information

Phone: +91 9871829868
Email: contact@geekinitus.com
Address: N-23 Green Park Extension, New Delhi – 110016, India